The conductor for your entire operation
One request becomes a plan. The plan becomes action across every tool, supplier and team, driven autonomously until the outcome is delivered. This is what makes fdx vertical, not just conversational.
One chat. Sixteen steps. Zero handoffs.
A customer asks for a bespoke piece. The Orchestration Agent decomposes the goal, calls the right tools and suppliers in sequence, handles approvals and payments, and adapts when reality changes, all while keeping the customer informed.
This is the layer horizontal chat tools don't have. We build the vertical workflow so the agent can actually finish the job.
Built to actually get things done
Planning, tools, memory and governance: the machinery behind autonomous operations.
Turns a fuzzy request into a concrete, ordered plan with dependencies, deadlines and fallbacks.
Executes against your real stack, spanning Shopify, payments, CAD and logistics, plus external supplier networks.
Carries context across every step and every agent, so nothing is dropped between handoffs.
Detects failures and changed conditions, re-plans, and retries, without waiting to be asked.
Pauses for approval exactly where you want it, then resumes autonomously once cleared.
Every decision and action is logged, explained and reversible, giving a complete trail for each run.
Horizontal tools talk. Vertical orchestration delivers.
Generic agents stop at the boundary of a real-world workflow. fdx goes inside the vertical, jewellery first, encoding the suppliers, steps and standards needed to finish the job. Then the same engine generalizes to your category.