Support that resolves, not just replies.
The fdx Support Agent reads your orders, policies and customer history, then takes the action to fix the problem. Across email and live chat, 24/7.
Connect your inbox in minutes · Live in under a day
Everything a great support rep does. At machine scale.
Grounded in your data, governed by your policies, and able to actually do the work.
Trained on your catalogue, policies, FAQs and past tickets, so answers are accurate, on-brand and specific to each customer.
Issues refunds, edits orders, creates replacements, applies discounts and updates shipping, not just canned replies.
One agent across email, live chat and your other channels, with full context carried between every one.
Set policy limits, refund ceilings and escalation rules. The agent stays inside them and asks when it should.
Loops in a human, or the Orchestration Agent, the moment a case needs it, with a full summary attached.
Every resolved ticket sharpens the next. Analytics surface gaps in your help content automatically.
From inbox chaos to clean resolution
When a ticket needs real ops, Support hands off to Orchestration.
A repair, a remake, a bespoke request: the Support Agent doesn't dead-end. It triggers a full autonomous workflow and keeps the customer in the loop until it's delivered.
Switch your support to autonomous
Resolve your first ticket end-to-end today.